For the most part, my blogs talk about fast cash advance loans in general. I write a lot about what you can and should expect from a lender, how you can manage your payoff and outline tips and strategies to work the budget better so there is hopefully no need to obtain a short-term loan.
I also concentrate on what a borrower should expect from the customer service department from the cash advance loans lender. Call the lender and ask questions. Find out more about their practices, terms and conditions to their loans. Call multiple lenders and find the best prices. When you are dealing with a company, you will want them to be fair in both their prices and how they treat customers.
Expect cash advance loans lenders to be fair and knowledgeable.
Our company strives to help customers as best as we can. We may not even be able to service their loan due to state regulations or disqualifying information, but our customer service representatives will do what they can when they can. It’s always nice to be acknowledged for your efforts. It may not happen that often in the cash advance business, so when it does it sure feels good.
It wasn’t too long ago, that our support team received a letter from a cash advance loans customer. The letter was an unexpected delight to read and reminded us what we already know, our customer service team is one of a kind. Here is the letter in its entirety.
“To whom it may concern,
My name is Ryan and I am sending this e-mail in regards to Gladys. Gladys was very professional, knowledgeable, and patient with walking me through step-by-step during the loan process. I just wanted to let her supervisor/manager know. This may not be much, but her taking her time to work with me means a lot and shows her compassion for her position and the people she helps. THANK YOU VERY MUCH
Sincerely,
Ryan ”
Congratulations Gladys! Your upstanding professionalism, kindness and caring for each and every person calling in is noticed by more people than you realize. You and the rest of the customer service team do a fabulous job.
It isn’t easy to work with customers who are stressed about their money matters. At times, this team buffers family arguments over money, people struggling and on their last hope of overcoming their financial problems and those who need but do not qualify. It is this compassionate team who listens and tries to explain the service and why the loan may not be processed. When there are questions or concerns about the application, they will walk the customers through, step by step.
If you are looking for a loan, make sure you talk to the company before you send in your information. Ask all the question up front and be sure that the loan is the right answer for your financial situation. Understand the terms and conditions of the payoff in order to make fast cash advance loans your personal success story.
